Zheng Yurong
Product-minded designer crafting cohesive, end-to-end, and accessible experiences across iOS, Android, and web.
Currently working on Singpass (GovTech)
Designing
Increasing Singpass Face Verification success to 90%
Improved inclusivity and redesigned experience to increase success rates by 10%
Exploring alternative Singpass login form factors through user research and strategic insights
Led Singpass's largest feature in 6 years: phishing-resistant passkey authentication, targeting 50% nationwide adoption within 3 months of launch.
Championing accessible design in Singpass
Reduced exclusion for ~1,800 visually impaired Singpass users
Improving organisation and control of messages in Singpass app Inbox
Benefitted 30,000 users to organise Inbox content better
Bridging design-code gaps for scalable, engineering-friendly components
Increased clarity for iOS and Android platforms thus reducing design handoff time
Speaking
Apple Global Accessibility Awareness Day [2025]
Shared Singpass accessibility journey: why inclusion matters and our ongoing implementation efforts
Accessibility Week: Inclusive Innovation [2024]
Shared about accessibility research in Singpass and actionable tips on how to get started in any product team
GovTech, Sharing with Technology Associate Programme: Designing for National Digital Identity [2023]
Shared about design process as a Product Designer and learnings working in NDI
General Assembly, Hitting Reset: How to Land a Job in UX Design [2023]
Panel discussion on how junior designers can improve their chances in finding a job in the UX industry